Posting Date Dec 31, 2020
Job Number 20203772
Job Category Rooms & Guest Services Operations
Location Aloft Palm Jumeirah, East Crescent, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
Brand Aloft Hotels
Schedule Full-Time
Relocation? N
Position Type Non-Management
At Aloft Hotels we’re wired for next generation travelers who love open spaces, open thinking, and open expression. Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward. Our guests are tech savvy and confidently social, with an eclectic style they’re not afraid to show. We understand what our guests need, so we provide an affordable option for the tech-savvy design guru. We’re looking for innovative self-expressers who aren’t afraid to draw outside the lines. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with Aloft Hotels.
POSITION SUMMARY
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Step away from the regular – your Aloft adventure awaits!
Celebrate your style at Aloft Palm Jumeirah. Designed for the “always-on” global travelers, the Palm Jumeirah sets the stage for an urban beach escape. 206 loft-inspired rooms with unmatched views and a vibrant social scene with 7 restaurants and bars, provide bold experiences. We offer easy-breezy access to the Arabian Gulf, expansive malls and world-renowned attractions. Dubai International Airport (DXB) is 40 kilometers away. Meet and mingle with friends at our w xyz bar, grab a sweet, savory or healthy snack from re:fuel by Aloft, our 24/7 kiosk, or play in our re:mix lounge. Plus, you can always stay connected with free hotel-wide wired and wireless High Speed Internet! Breeze into one of our Aloft rooms, featuring our ultra-comfortable signature bed, walk-in shower, custom amenities by Bliss® Spa, and more. Our Chromecast connectivity station charges all your electronics and links to the 48” LCD TV to maximize work and play. Keep the vibe going at the beach side bar or end the night in style at our authentic Mexican Cantina & Rooftop Bar – Luchador, overlooking the iconic Burj Al Arab.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law